How we collect, use and protect your information.
This Privacy Policy explains how Lumioto Inc. (“Lumioto”, “we”, “us”) collects, uses and protects information when you visit lumioto.com, contact us, or book a call with us. Lumioto Inc. is based in Vancouver, British Columbia, and works with home inspectors in the United States.
Information you give us. When you fill out our contact form or book a call, we collect what you provide, such as your name, company, email address, phone number and your message.
Information collected automatically. When you visit our site, we and our service providers collect basic technical and usage information, such as your browser and device type, pages viewed, clicks and scrolling, and your approximate location based on your IP address. We use cookies and similar technologies for this.
Business contact information from other sources. To introduce our services, we may collect publicly available business contact details of home inspectors and real estate agents, such as a business name, phone number or work email, and use them to contact them about business.
If you contact us, we may send you follow-up emails about your request. We don't send newsletters. You can ask us to stop at any time by replying to any email or writing to hello@lumioto.com.
We do not sell your personal information. We share it only with:
Our service providers may store and process information in the United States and Canada.
We use Hotjar to understand how visitors use our site, for example which pages they view and where they click. We may also use Google and Meta tools to measure visits and advertising results and to show our ads to people who have visited our site. These tools use cookies.
You can block or delete cookies in your browser settings, manage Google ad personalization at adssettings.google.com, and opt out of interest-based ads from many companies at optout.aboutads.info. Some parts of the site may work differently if you block cookies. Our site does not currently respond to browser “Do Not Track” signals.
We keep information from inquiries for up to 2 years after our last contact. If you become a client, we keep it for as long as we work together and as required by law. You can ask us to delete it at any time.
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe.
You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing hello@lumioto.com. We respond to requests within 30 days. Depending on where you live, you may have additional rights under local privacy laws. We will not treat you differently for using them.
If you have a concern about how we handle your information, please contact us first. You also have the right to contact the Office of the Privacy Commissioner of Canada.
Our site and services are meant for business owners and are not directed to children. We do not knowingly collect information from children.
We may update this policy from time to time. The date at the top shows when it was last changed.
Lumioto Inc.
1125 West 12th Avenue
Vancouver, BC V6H 3Z3
Canada
hello@lumioto.com